Frequently Asked Questions
Before you place your order
Q: How much are the shipping costs?
A: All shipping is FREE!! Unless a faster method is required.This can depend on a number of things. The costs to ship are calculated on the item and the quantity. Shipping prices are as follows:
- Most items are $3.99 for one item + $1.99 per additional item
- Hoodies are $5.99 for one item + $1.99 per additional item
- Sweatshirts and Mugs are $4.99 for one item + $1.99 per additional item
- International shipping costs an additional $2
Q: How long will my order take to ship?
A: Orders are printed on demand which usually takes 5-10 days and usually shipments delivered within 5 to 10 workings days. International orders, will take an additional 1 to 2 weeks. Expedited shipping is offered on select products to domestic addresses.
Q: What are the sizing specs of my order?
A: Each of the products listed on our site has a sizing chart for reference. Please see in the description details. Sizing Charts
Q: I’m having issues trying to place my order.
A: Sorry to hear that you’re encountering issues. Please contact us at https://teesypeesy.com/contact and we will work to resolve your issue as quickly as possible.
Order status questions
Q: What is the status of my order?
A: You can keep track of your order at any time using the tracking code sent via email received after placing your order.
Q: My order is late, can you help?
A: For orders shipped from our Europe location to a European destination, the average delivery time is 5-10 business days after fulfillment. The average delivery time for orders shipped from our Europe location to non-E.U. regions is 10-20 business days.
Keep in mind that on average orders shipped to E.U. destinations can be delivered even faster!
If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact customer service at https://teesypeesy.com/contact.
Q: My tracking number isn’t working.
Modifying/changing an order
Q: I’d like to modify my order.
A: All our orders are custom produced, we offer address changes for a short period of time after your order is placed. To see if your order is still eligible to be changed, please contact us at: https://teesypeesy.com/contact.
Q: Cancelling your order.
A: Our orders are custom produced, we offer order cancellations for a short period of time after your order is placed. To see if your order still qualifies for cancellation, visit https://teesypeesy.com/contact.
Q: My order is missing or defective.
A: We stand behind our quality and offer a 100% quality guarantee on any items purchased from our store. If your order is missing or materially defective, you can file a claim at https://teesypeesy.com/contact to request a replacement.
A: We are happy to answer any questions you may have. Please contact customer service at https://teesypeesy.com/contact
Frequently Asked Questions
Size Chart
Click here to view the size chart
Shipping Information
Do you offer free shipping?
How long will it take to process my order ?
What shipping options are available when I order?
Does BustedTees ship to military addresses?
Does BustedTees ship to countries outside the US?
I have not received my order yet.
My package was late, can I get my shipping fees refunded?
United States Orders
Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.
Method | 1 Shirt | Delivery Estimate | Tracking Info |
---|---|---|---|
USPS Budget (6-14 Days) | $6.99 | 4-8 Days | Yes |
DHL Budget (6-9 Business Days) | $6.99 | 4-8 Days | Yes |
DHL Budget (14-21 Business Days) | $6.99 | 4-8 Days | Yes |
DHL Expedited (5-7 Business Days | $7.99 | 2-5 Days | Yes |
UPS Ground (3-6 Business Days) | $11.99 | G 3-6 Days | Yes |
UPS Air (2-4 Business Days) | $14.99 | 2 Days | Yes |
Canada Orders
Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.
Method | 1 Shirt | Delivery Estimate | Tracking Info |
---|---|---|---|
Budget (7-14 Bus. Days) No Track | $8.99 | No | |
Plus (7-14 Bus. Days) Tracking | $9.99 | No | |
Local Post (3-8 Bus. Days) Track | $13.99 | No |
International Orders
Orders take 1 business day to process along with delivery estimate time. Estimates include business days only.
Method | 1 Shirt | Delivery Estimate | Tracking Info |
---|---|---|---|
Budget (7-14 Bus. Days) No Track | $9.99 | No | |
Plus (7-14 Bus. Days) Tracking | $10.99 | No | |
Local Post (6-10 Bus. Days) Trac | $14.99 | No |
Ordering
I made a mistake in my order!
How do I check the status of my Order?
What is your return/exchange policy?
I bought this tee last week and now it’s on sale.
Why was my order charged a customs fee when it was delivered?
How do I pay for my order?
When will my card be charged?
I forgot to use my coupon!
Why isn’t my coupon working?
Why was I asked to show my ID to place my purchase?
Does BustedTees offer Gift Cards?
Why was I charged sales tax?
Why are you not replying to my emails?
Our Products
What types of shirts do you print on?
Washing instructions?
Does BustedTees offer Tall, Maternity or Plus sizes?
Who designs the BustedTees shirts?
Can I submit my own idea?
Shirt of the Month Club
Which shirts do I get?
Are there any exclusions?
How do I redeem my subscription?
When will my codes expire?
Do I have to pay for shipping?
When do I get to claim my first shirt?
How do I update my email address?
How do I cancel my subscription?
Can I renew my subscription?
Our Company
How do I sign up for the VIP mailing list?
Is there a BustedTees store near me?
I want BustedTees to make MY tees, can you guys do that?
Wholesale and Bulk Orders
Does BustedTees accept Bulk or Wholesale Orders?
Why Shop at Busted Tees?
Shopping at BustedTees is safe and easy. Click a link below or scroll down this page to learn why thousands of shoppers are choosing BustedTees as their favorite place to buy t-shirts, hoodies, prints, and gifts for friends and family.
Risk-Free Shopping
Quality Printing and Content
Excellent Service
Contact Us
Our customer service hours are Monday thru Friday from 10am to 6pm. You can reach us by phone at 877-BUSTED-3 (877-287-8333), by submitting an inquiry on our contact form, or by e-mail at [email protected]. We’ll respond within one business day to your questions or concerns!